Wednesday morning I got an unusual Tweet as I was preparing to take my 3 year old to her first day of Preschool.  A Phone.com user was having issues with the quality of their calls and posted it to Twitter.  I got the notification and instantly got on my computer to email our CEO, CTO and a few others.  Ok I did my part to get things moving.

Less then 15 minutes later I get a group email from our CEO saying he personally contacted the customer having the issue and sent out an email to the right people to investigate the problem.

30 minutes later our CTO gets in on the email and 17 minutes later our head of Customer Service gave us an update.  Then about 30 minutes later we got the go ahead to check with the customer and I reached out to make sure everything was back to normal.

Come to find out this is standard in how quickly problems are handled and solved inside Phone.com.  This makes me really happy to be upgrading my wife’s parents to Phone.com and gives me the confidence that even if there is a problem it will get handled and handled quickly and efficiently.

Yes I’m working with Phone.com but I just thought I’d share something nice with you and not just always gripe about mobile phones.  I don’t get paid if people sign up so read into this as you like but I personally highly recommend Phone.com to anyone looking for home or office phone service.