The Mobile Perspective
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Customer Service Earns More Than Loyalty, It Grows Customer Evangelists
Phone.com is a great company, they sell a very useful and comprehensive communications service for small businesses. This is all well and good but Phone.com has something that sets them apart from most every other similar service provider around, their customer service. Almost 3 years ago I was drawn to Phone.com because of their phone [...]
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Phone.com is a great company, they sell a very useful and comprehensive communications service for small businesses. This is all well and good but Phone.com has something that sets them apart from most every other similar service provider around, their customer service. Almost 3 years ago I was drawn to Phone.com because of their phone [...]
Anyone who reads this blog knows I have a really good relationship with AT&T and when I got alerted to this earlier today decided that even though this isn’t exactly the news I’d typically run I thought, it’s for a good cause. We are all blessed to have not been mamed or killed in the [...]
shopnfly sounded interesting but in all honesty I wasn’t sold on it when I met the founder Guy Gaash at Mobile World Congress in Barcelona, Spain. What shopnfly does is tell you whether it’s cheaper to buy stuff at Duty Free at your current airport, your next airport or the local store. The main example [...]
I think a purchase of WhatsApp by Google would be a great move. They need to have unified messaging across all platforms like Facebook Messaging. It would also be a well calculated move against Apple who only has messaging on Apple devices, something I’ve thought they need to work on for a very long time. [...]
Come on people, how hard is it to NOT text and drive? Stop freaking texting from behind the wheel. AT&T just sent me a release saying that nearly half of commuters (49%) admitted to texting while driving, a higher rate than reported by teens (43%). I would have expected the grown ups to know better. [...]
Just a day or 2 before I left on this year’s MWC I got an email asking if I wanted to review a backpack. I thought it’s not really tech related but I’m kind of into cool bags so why not, it’s my first bag review. A week later just before my wife was flying [...]
I was using a GlogalGig mobile hotspot or mifi while I was in London recently as an alternative to using my data from my home carrier AT&T. AT&T is nice and I use them at home but I’m just not a fan of paying roaming rates (that’s one reason I’m such a fan of TruPhone) [...]
So Mobile World Congress has come and gone again. As usual I planned to blog during MWC and right after but as usual I didn’t. MWC wipes me out and when I get home I need to work at the jobs that pay me. I’m a little late with these and I’m going to clump [...]
I am a huge fan of traveling lite. I don’t always travel as meagerly as I probably could, no one really needs 4 phones, even if I am going to be out of the office for almost 2 weeks. So this trip to Europe for Mobile World Congress, some meetings in London and a short [...]
This is a paid post, we’ve got to keep our lights on so put up with it once a year! Tomb Raider™ is one of the most popular media franchises across the globe and Lara Croft, a video game legend, can now be enjoyed on an exciting new mobile app from Spin Palace. The Tomb [...]
I’m impressed, I just got an email from my AT&T contact with a press release. It says AT&T has spent almost $2 billion in the LA area upgrading service. I know that I went from good service in my house to smoking fast 4G in the past year or so. I’m actually really happy with [...]
I’d really like it if most text boxes that I have to type into on my phone had the option to snap a pic of the text I want in there. So for example when I need to fill in an address into a calendar event I can just snap a pic of the invitation [...]
It seems to me there’s a big push at CES this year toward the connected life outside of JUST mobile phones. I interviewed Chris Penrose the senior VP of emerging devices for AT&T yesterday. We talked mostly about home and car connectivity. I learned during the AT&T Developer Summit earlier in the day that AT&T [...]
Don’t forget to Like our Facebook page for a chance to win an an LG Optimus G. As trade show season arrives upon me I’m always looking for the apps that will make my life easier. From saving time to saving me doing repetitive activities I’m on the prowl for services to help me. One [...]
This is absolutely amazing… AT&T has been kind enough to give me an LG Optimus G to give away. No I’m not keeping it for myself and don’t offer to be my best friend for the phone. Just like the new Facebook page for TheMobilePerspective. Once I get 100 Likes I’ll randomly pick a name from [...]
Welcome to The Mobile Perspective where we discuss a consumers
perspective on mobile, for anyone in the mobile industry including executives, entrepreneurs, analysts, bloggers and the mainstream media.
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